Refund policy
Thank you for shopping with Wave Energy.
We want you to be fully satisfied with your purchase. If something is not right, we are here to help.
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Returns
We accept returns within 14 days of delivery.
To be eligible for a return, the item must be:
- unused
- in its original condition
- in the original packaging
Items that are damaged, worn, or missing parts not due to our error cannot be returned.
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Refunds
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed automatically to your original method of payment.
Please allow 5–10 business days for the refund to appear on your account.
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Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, please contact us at:
waveenergy.shop@gmail.com
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Order Cancellations
Orders can be cancelled within 12 hours of purchase.
After this time, the order may already be processed and cannot be cancelled.
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Non‑returnable items
- Gift cards
- Discounted or final‑sale items
- Used or damaged items not caused by shipping
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Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Shipping costs are non‑refundable.
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Contact Us
If you have any questions about returns or refunds, please contact us:
waveenergy.shop@gmail.com